5 Ways To Make Your Airbnb Upsells Classy (Not Tacky!)
BY MIKEL HUBBARD
FORMER HGTV PRODUCER | CO-FOUNDER, THE HOST CO |
OWNER, TIMES EIGHT PROPERTY & DESIGN
Here are our top 5 tips to help you make your short-term rental amenities memorable & valuable - think a 5-star hotel, not nickel and diming.
Whatever you can give for free, give.
Boost their experience and your reviews.
If you sell low-cost items, consider bundling them.
If you do want to sell lower-cost items, bundle them into a cute package of goods. Same thing goes for hangover kits or snacks. Guests love a package of goods... especially if it's branded to your listing or location.
Always position your upsells and extra amenities as a value-add.
You are never "selling" anything; you are enhancing their stay by providing additional services... that generally come with a cost. For example, massage therapy, mid-stay cleaning, extra firewood (after your guests have already gone through what you provided for them).
Guests love (and will purchase) unique additions to their stay.
A charcuterie board in the shape of the team logo for the Super Bowl? Count us in! (Note: we have someone that can create and deliver this to your guest.)
Ask your guests what additional services and amenities they'd like!
Just by listening, you'll get a clear understanding of what they think makes your listing more like the Four Seasons.
If you'd like to know more about how The Host Co allows you to add amenities and upsells with one click - and how we can help you set it up for all your listings in just a few minutes - click here to book some time.
MIKEL HUBBARD
is the co-founder of the Host Company. He's run a property management company in California’s high desert and has owned three Airbnbs since 2013 in Lake Tahoe, Joshua Tree and Death Valley. Mikel is a former HGTV producer and is the owner of Times Eight Property & Design, a real estate investment and interior design firm.