Sometimes orders need to be cancelled. This policy explains when and how you (as a host/seller) can cancel an order, what happens after, and how refunds work.

1. Cancelling an Order

You may cancel an order under certain conditions. To cancel:

• Go to your Orders section in your Host Co dashboard.

• Find the specific order, select a cancellation option (or “Refund Order”) under the Orders page.

• Confirm the cancellation.

Make sure you do this promptly once you know you can’t fulfill the order as promised.

2. Buyer-Requested Cancellations

• If a buyer requests cancellation, your cancellation policy on each offering will take precedence

3. After Cancellation

• If an order is cancelled, a full refund goes to the buyer automatically if payment had already been made.

4. Refund Issues

• If there’s trouble issuing a refund (e.g. payment method issue), you’ll be notified. You may need to attempt the refund again.

• If the buyer doesn’t receive the refund and the issue isn’t resolved, the buyer may escalate the matter (e.g. open a dispute) and The Host Co may intervene.

5. Best Practices & Notes

• Be clear in your store’s terms about cancellations: when they’re allowed, what counts, and any time limits.

• Respond quickly to buyer requests and cancellation notifications.

• Keep all communication polite and transparent to maintain trust.